“I can hear leaks,” joked Marta, the utilities lead, tapping the twin where a street shimmered blue. Beside her, Luis from public lighting traced a dusk route through the old quarter. “If we nudge brightness here, night feels safer – without a euro wasted.”
Eurida modernised water meters and LEDs – but data lived in silos.
How it Works:Telemetry (leaks, pressure, dimming) rises into the twin. Technicians ‘walk’ networks; leaks appear as ripples; lamp posts glow with policy overlays. HAL8122™, BizzTech’s Agentic AI, bundles maintenance tasks by proximity, workload and SLA – then syncs to crew tablets. Changes for lighting are rehearsed at neighbourhood scale before controllers update.
Why it Matters: Fewer leaks, safer streets, lower bills. Crews arrive first‑time‑right; citizens spot outages in the twin and subscribe to fix‑alerts. A grandmother messages, “Thank you for lighting the slope outside 14C. My cane finds the curb now.”
EU‑by‑Design: Clear data‑sharing agreements between city and utility; lawful processing bases; PETs (aggregation, pseudonymisation); and open APIs to prevent lock‑in. The city’s ‘data spine’ stays public, even as vendors change.
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